What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Everything about the visit was good. I need hearing aids. Insurance will pay. I learned a lot of useful information from the 4 minute video. I am going to make an appointment for my 87 year old father....

Glenda Wilhite, on Google

Truda and the staff are very professional and pleasant to work with. I am very pleased with my new hearing aids and if feels so nice to be able to hear even the smallest sounds. They go out of their way to treat you with kindness and look after your...

Stacy Brooks, on Google

I recently acquired my very first hearing aid for my left ear. This has been a long time coming. I knew I did not hear as well in that ear for several years, but simply assumed there wasn't much I could do about it or the cost of the hearing...

Manuel Stricklin, on Google

Visit yesterday with the hearing specialist and impressed with the battery of tests to determine the level of hearing and understanding in what is heard. A video describing the effects of hearing on the brain and social interaction was very enlightening as well as informative.

Dalton Banks, on Google

I applaud Truda Whitaker and her expertise in helping me hear better. She is readily available when I have issues with my devices or need advice in their use. She is extremely pleasant and courteous with me and other customers and seems eager to accommodate her client's needs.

Harry Roach, on Google

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