What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Truda makes patient and family feel comfortable, she is very knowledgeable of the product and tries to give the patient the optimal hearing experience! my mother was ready for a new hearing device, we didn't realize the degree of hearing loss until she was fitted with the new Starkey aids,...

Jackie Laughton, on Google

my wife and i are both patients of the Cullman Hearing Center. We continue to be pleased not only with our hearing aids but with the service Truda has extended to us. She always listens to any issues we might have and addresses them. We can recommend The Hearing Center...

Gerry Wilhite, on Google

Truda Whitaker is professional and thorough and she takes the time to best fit which hearing aids match with your exact needs. She provides fantastic service after the sale and fully explained all the details of my hearing aids. She is the reason I will continue to come back and...

John Burrows, on Google

The people of balance & hearing center are super great in help and informative in getting anyone assisted in the best quality for your hearing needs and are so polite and are such nice people who sincerely care

Chris Campbell, on Google

Everyone is so nice and knowledgeable. Ms Truda didn't try to pressure me to spend more than my budget. She tried very hard to stay within my budget and give me the best deal she could. It was a very good experience. Excellent and professional customer service. I would definitely...

Penny Nance, on Google

Schedule Your Free Consultation

Schedule Now